1. Information We Collect
We may collect the following information when you interact with our website or services:
- Name, email address, phone number
- Business information you provide
- Messages submitted through forms, chat, or AI agents
- Usage data such as pages visited and interactions
2. How We Use Your Information
Your information is used to:
- Provide and improve our AI automation services
- Respond to inquiries and provide support
- Schedule demos and onboarding sessions
- Send service-related communications
- Process payments and manage subscriptions
3. SMS, WhatsApp & Messaging Communications
If you provide your phone number through a website form, appointment scheduling flow, support request, WhatsApp or Messenger interaction, or active service interaction, RNM Global Solutions may collect your phone number, messaging contact identifiers, message content, channel metadata, and consent or opt-out information to communicate about that request or active service relationship.
These messages may include:
- Appointment confirmations and reminders
- Responses to customer support requests
- Hablo Truck account, learning activity, and requested service messages
- Service updates related to an open request or active project
- Follow-up messages required to complete scheduling or service delivery
Message frequency varies, typically 1–5 messages per request or appointment. Message and data rates may apply. For SMS, you can opt out at any time by replying STOP. For help, reply HELP or visit Support. For WhatsApp, Messenger, or other messaging channels, you may opt out where supported by replying STOP, using the controls available in that channel, or contacting Support.
4. AI & Automated Processing
Our services may use AI systems to process messages, qualify leads, and automate responses. AI outputs are generated based on provided inputs and may be stored for service improvement and analytics.
5. Third-Party Processors
We may share data with trusted third-party providers strictly to deliver our services, including:
- Messaging platforms (e.g., Meta, WhatsApp, Messenger, ManyChat, SMS providers)
- Payment processors (e.g., Stripe)
- CRM and scheduling tools
- Cloud hosting and AI providers
These providers operate under their own privacy policies and security practices.
RNM Global Solutions does not sell, rent, or share your personal information with third parties for their own marketing purposes.
Mobile information, including phone numbers and SMS consent information, will not be shared with third parties or affiliates for marketing or promotional purposes.
6. Data Retention
We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Cookies & Tracking
Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings.
8. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no system can be guaranteed to be 100% secure.
9. Your Rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data where applicable
To make a request, contact us using the email below.
10. Sample SMS Messages
Examples of request-related SMS messages:
- “Your appointment is confirmed for [Date] at [Time]. Reply STOP to opt out.”
- “Reminder: your scheduled appointment is tomorrow at [Time]. Reply STOP to opt out.”
- “We received your request and will contact you shortly. Reply STOP to opt out.”
11. Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our services after changes indicates acceptance of the updated policy.
13. Contact
RNM Global Solutions LLC
Email: info@rnmglobalsolutions.com